Privacy Policy

Last Updated: February 14, 2026

Introduction Ruhani Bazar ("we," "us," or "our") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website (www.ruhanibazar.com), place orders, or interact with our services.

We operate primarily in Bangladesh and serve customers worldwide. This policy complies with the Bangladesh Digital Security Act 2018, the Consumer Rights Protection Act 2009, the draft Data Protection Act (as applicable in 2026), and international best practices including principles from the GDPR for global users.

By using our website or services, you consent to the practices described in this policy.

1. Information We Collect

We collect information you provide directly and data collected automatically.

Personal Information You Provide:

  • Name, email address, phone number, billing/shipping address
  • Payment details (processed securely via third-party gateways; we do not store full card numbers)
  • Account details (if you create an account)
  • Communication records (inquiries, feedback, support tickets)

Automatically Collected Information:

  • Device and browser information (IP address, device type, operating system)
  • Usage data (pages visited, time spent, referring sites)
  • Cookies and similar technologies (see Cookies section below)

2. How We Use Your Information

We use your data to:

  • Process and fulfil orders, including payment and delivery
  • Communicate with you (order confirmations, updates, support)
  • Improve our website, products, and services
  • Send promotional emails/newsletters (with your consent; you can opt out anytime)
  • Prevent fraud and ensure security
  • Comply with legal obligations

3. Sharing Your Information

We do not sell your personal data. We share information only when necessary with:

  • Trusted service providers (payment gateways like bKash/Nagad/SSLCommerz, delivery partners like Pathao/RedX, hosting/cloud services)
  • Legal authorities when required by Bangladesh law or to protect rights/safety
  • Business transfers (in case of merger/acquisition)

All third parties are required to maintain confidentiality and security standards.

4. Data Security

We implement reasonable technical and organisational measures to protect your data, including:

  • SSL encryption for transmissions
  • Secure payment processing
  • Access controls and regular security audits

No method is 100% secure, so we cannot guarantee absolute security, but we strive to protect against unauthorised access, alteration, or disclosure.

5. Cookies and Tracking Technologies

We use cookies to enhance user experience (essential cookies for functionality, analytics cookies via Google Analytics, marketing cookies for personalised ads).

You can manage cookie preferences via browser settings. Disabling cookies may limit site functionality.

6. Your Rights

Under applicable laws (including Bangladesh consumer rights and international standards):

  • Access, correct, or delete your personal data
  • Withdraw consent for marketing communications
  • Object to processing or request data portability (where feasible)
  • Lodge complaints with relevant authorities

To exercise rights, contact us at support@ruhanibazar.com. We respond within 30 days (or as required by law).

For Bangladesh residents: You may approach the Directorate of National Consumer Rights Protection.

7. International Data Transfers

Data may be processed in Bangladesh and other countries with adequate protection levels. We ensure appropriate safeguards for cross-border transfers.

8. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect data from minors.

9. Changes to This Policy

We may update this policy periodically. Significant changes will be notified via website notice or email. Continued use constitutes acceptance.

10. Contact Us

For privacy questions or requests: Email: support@ruhanibazar.com Phone: [Your Contact Number] Address: [Your Business Address, Bangladesh]

Thank you for trusting Ruhani Bazar with your personal information. We value your privacy and strive for transparency.